Frequently Asked Questions

Implementation is typically completed within 4–5 working days after the school shares the required basic data (students, classes, teachers).

We handle setup, configuration, and readiness so your school can start using the platform smoothly.

Yes. We provide hands-on training for administrators and teachers during onboarding.

Our goal is to make every user comfortable using the platform from day one, even if they are not tech-savvy.

We offer multiple support channels to ensure uninterrupted usage:

• Phone support during business hours
• WhatsApp support for quick assistance
• Remote support (screen sharing) whenever required

Support is continuous, not limited to the onboarding phase.

Yes. We offer a free trial for selected modules, allowing schools to experience the platform before making a decision.

Trial access helps you evaluate usability, teacher adoption, and overall fit.

Vidhyarthika follows a standardized structure to ensure stability and easy support.

Customization is currently supported for grade and promotion certificates to match your school's format.

Absolutely. Vidhyarthika is designed specifically for small, medium, and growing schools, including those in rural and semi-urban areas.

It does not require expensive infrastructure or dedicated IT staff.

Pricing is calculated based on school size and usage requirements.

All costs are communicated clearly before onboarding, with no hidden charges.

We follow a simple notice period policy, which is clearly mentioned in the agreement shared during onboarding.

Our focus is long-term partnership, not forcing schools to stay.

Since onboarding, setup, and training involve dedicated effort, payments are non-refundable.

All terms are transparently explained before activation so schools can make an informed decision.