Frequently Asked Questions

Implementation is typically completed within 2-3 working days for most schools. This includes:

• Initial setup and configuration
• Data migration from existing systems
• User account creation for all stakeholders
• Basic training for administrators and teachers
• Testing and go-live support

Larger institutions with complex requirements may need 5-7 days for complete setup.

Vidhyarthika has minimal technical requirements:

• Internet Connection: Basic broadband for initial setup and sync
• Devices: Any smartphone, tablet, or computer with web browser
• Operating System: Works on Windows, Mac, Android, iOS
• Browser: Chrome, Firefox, Safari, Edge (latest versions)
• Storage: Cloud-based, no local storage requirements

No special hardware or software installation needed!

Yes! We provide free data migration services:

• Student and teacher information
• Class and subject structures
• Fee structures and payment history
• Academic records and grades
• Attendance history (if available)

Our team handles the entire migration process to ensure zero data loss and minimal disruption to your operations.

Comprehensive training and ongoing support included:

• Initial Training: 2-3 hours hands-on training for admin and teachers
• User Manuals: Detailed guides in English and Tamil
• Video Tutorials: Step-by-step video guides for all features
• Phone Support: Direct phone support during business hours
• WhatsApp Support: Quick assistance via WhatsApp
• Remote Assistance: Screen sharing support when needed

No, we don't offer a free trial. However, we provide:

• Live Demo: Request a personalized demo to see all features
• Quick Setup: Fast 2-3 day implementation with full training
• Money-back Guarantee: 30-day satisfaction guarantee
• Flexible Billing: Monthly payments with no long-term commitment
• Full Support: Complete training and setup assistance included

Contact us for a demo to experience the platform with your actual school requirements.

Data security is our top priority with enterprise-grade protection:

• SSL Encryption: 256-bit encryption for all data transmission
• Cloud Security: Hosted on secure AWS/Google Cloud infrastructure
• Regular Backups: Automatic daily backups with 99.9% uptime
• Access Control: Role-based permissions and user authentication
• Compliance: GDPR and Indian data protection law compliant
• Privacy: Your data is never shared with third parties

We believe in flexibility and transparency:

• No Lock-in: Cancel anytime with 30-day notice
• Data Export: Complete data export in standard formats
• Refund Policy: Pro-rated refunds for annual subscriptions
• Migration Support: Help with data transfer to new system
• Grace Period: 30-day data retention after cancellation

No hidden fees or penalties for cancellation.

Yes, we offer customization options for unique requirements:

• Custom Reports: Tailored reports for your specific needs
• Logo & Branding: Your school logo and colors throughout
• Custom Fields: Additional data fields as per requirements
• Integration: Connect with existing school systems
• Workflow Adaptation: Adjust to your current processes

Contact us to discuss specific customization needs and pricing.

Flexible payment options to suit your budget:

• Monthly Billing: Pay monthly with no long-term commitment
• Annual Discount: Save 15% with annual subscription
• Payment Methods: Bank transfer, UPI, cheque, or online payment
• Invoice Billing: Formal invoices for institutional payments
• GST Included: All prices include applicable taxes

Special discounts available for multiple schools or long-term commitments.

Built for high-reliability during critical periods:

• 99.9% Uptime: Guaranteed system availability
• Offline Functionality: Continue operations without internet
• Auto-sync: Data automatically syncs when connection returns
• Load Balancing: System handles high concurrent usage
• Priority Support: Dedicated support during exam periods
• Backup Systems: Multiple redundancies to prevent data loss